Overview
LOCATION: Reston, VA
CLEARANCE: Position requires a TS/SCI clearance.
Description:
LT Consulting is currently accepting applications for a ServiceNow Administrator to support our clients in Northern Virginia. This excellent opportunity requires the ideal candidate to be customer focused, and willing to join a winning team. The ServiceNow Administrator will be responsible for the following:
- Ability to work directly with internal (IT) and external clients
- Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
- Identify system deficiencies and recommend solutions
- Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Ensure tool configuration consistency across development, QA, and production environments
- Participate in ongoing production support and end user support
Requirements:
- Experience in requirements gathering and analysis, solution design, development task management, quality assurance and release methodologies
- Strong working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge Management
- Experience integrating ServiceNow with third-party tools
- Understanding of Web technologies like HTML, XML, JavaScript
- Skill to effectively analyze and solve problems
- Solid knowledge of JavaScript, HTML, CSS
- Hands-on experience integrating ServiceNow with external systems
- The ServiceNow Administrator must meet the following qualifications:
- BS or equivalent + 5 years related experience, or MS + 3 years related experience
- 3 to 5 years working with the ServiceNow platform in an Admin/Developer an enterprise-wide, multi-tier ServiceNow production environment
- ServiceNow Certified Administrator